Privacy Policy

Last updated: January 2025

1. Introduction

RefreshZ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website refreshz.co.uk and use our 3D printing services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact information (email address, phone number, postal address)
  • Payment information (processed securely through Stripe)
  • Order details and shipping addresses
  • Account credentials if you create an account
  • Communication preferences

2.2 Technical Information

We automatically collect certain information through cookies and similar technologies:

  • IP address and browser type
  • Device information and operating system
  • Website usage data and analytics (via Google Analytics)
  • Pages visited and time spent on our website
  • Referring website information

3. How We Use Your Information

We use your information for the following purposes:

  • Processing and fulfilling your orders
  • Communicating about your orders and our services
  • Providing customer support
  • Improving our website and services
  • Sending marketing communications (with your consent)
  • Complying with legal obligations
  • Preventing fraud and ensuring security

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

  • Service Providers: Stripe for payment processing, SendGrid for email services
  • Shipping Partners: To deliver your orders
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Cookies and Analytics

Our website uses cookies to enhance your experience and provide personalized content. We use different types of cookies:

  • Essential Cookies: Necessary for website functionality and cannot be disabled
  • Analytics Cookies: Help us understand how you use our website (requires your consent)
  • Marketing Cookies: Track your activity for advertising purposes (requires your consent)

You can manage your cookie preferences through our Cookie Policy page or the cookie consent banner. We use Google Analytics to analyze website traffic - you can learn more about Google's privacy practices at Google's Privacy Policy.

7. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Erase your personal data
  • Restrict processing of your personal data
  • Data portability
  • Object to processing
  • Withdraw consent at any time

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and legal compliance purposes.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

10. International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]

Address: RefreshZ, Greenock, United Kingdom

Phone: +44 (0) 123 456 7890

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.