Shipping Policy

Last updated: January 2025

1. Processing Time

At RefreshZ, we take pride in delivering high-quality 3D printed products. Our typical processing times are:

• Standard Orders: 3-5 business days
• Complex/Large Orders: 5-7 business days
• Custom Design Orders: 7-10 business days (includes design time)
• Rush Orders: 1-2 business days (additional fees apply)

Processing time begins after payment confirmation and final approval of designs/specifications.

2. Shipping Methods & Costs

2.1 UK Shipping

2.2 International Shipping

3. Packaging

We take great care in packaging your 3D printed items:

• Protective Materials: Bubble wrap, foam padding, and custom inserts
• Eco-Friendly: Recyclable packaging materials where possible
• Secure Packaging: Items are securely packaged to prevent damage during transit
• Professional Presentation: Clean, branded packaging for a premium experience

4. Order Tracking

Once your order ships, you will receive:

• Email confirmation with tracking number
• Direct link to track your package
• SMS updates for UK deliveries (optional)
• Delivery confirmation upon arrival

5. Delivery Information

5.1 UK Deliveries

• Deliveries are made Monday to Friday, 9 AM to 6 PM
• Saturday delivery available for express services
• Safe place delivery available upon request
• Signature required for orders over £100

5.2 International Deliveries

• Customs duties and taxes are the responsibility of the recipient
• Delivery times may vary due to customs processing
• Some restrictions may apply to certain countries
• Additional documentation may be required

6. Shipping Restrictions

We currently do not ship to the following:

• PO Box addresses (UK domestic only)
• Countries with shipping embargoes
• Remote islands (additional charges may apply)
• Military bases (special arrangements required)

7. Large or Oversized Items

For large 3D printed items:

• Special handling fees may apply
• Extended processing time required
• Freight shipping may be necessary
• We will contact you to arrange suitable delivery options

8. Shipping Issues

8.1 Delayed Deliveries

If your order is delayed:

• Check tracking information for updates
• Contact us if delivery is more than 2 days late
• We will investigate with the carrier
• Replacement or refund may be offered for lost packages

8.2 Damaged Items

If your order arrives damaged:

• Take photos of the damage and packaging
• Contact us within 48 hours of delivery
• We will arrange replacement or refund
• Return shipping will be covered by us

9. Address Changes

• Address changes are only possible before shipping
• Contact us immediately if you need to change your address
• Additional charges may apply for address changes
• We cannot redirect packages once shipped

10. Holiday Shipping

During peak seasons and holidays:

• Processing times may be extended
• Shipping carriers may experience delays
• Order early to ensure timely delivery
• Check our website for holiday schedules

11. Environmental Commitment

We are committed to sustainable shipping practices:

• Carbon-neutral shipping options available
• Minimal packaging without compromising protection
• Recycled and biodegradable materials used
• Consolidated shipping for multiple items

12. Contact Information

For shipping-related questions or issues, please contact us: