Terms of Service

Last updated: January 2025

1. Agreement to Terms

By accessing and using RefreshZ ("we," "our," or "us") services at refreshz.co.uk, you accept and agree to be bound by the terms and provision of this agreement. These Terms of Service govern your use of our website and 3D printing services.

2. Description of Services

RefreshZ provides professional 3D printing services including:

  • Custom 3D printing and manufacturing
  • Product design and prototyping
  • Small batch production
  • Consultation services
  • Online ordering and payment processing

3. User Accounts

To access certain features, you may be required to create an account. You are responsible for:

  • Maintaining the confidentiality of your account information
  • All activities that occur under your account
  • Providing accurate and complete information
  • Promptly updating account information when necessary

4. Orders and Payments

4.1 Order Acceptance

All orders are subject to acceptance by RefreshZ. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

4.2 Pricing and Payment

  • All prices are in British Pounds (GBP) and include VAT where applicable
  • Payment is processed securely through Stripe
  • Full payment is required before order processing begins
  • We reserve the right to change prices without notice

5. Intellectual Property

5.1 Your Content

You retain ownership of any designs, files, or intellectual property you provide to us. By submitting content, you grant us a license to use it solely for fulfilling your order.

5.2 Our Content

All content on our website, including text, graphics, logos, and software, is the property of RefreshZ and is protected by copyright and other intellectual property laws.

5.3 Copyright Compliance

You warrant that any files or designs submitted do not infringe on the intellectual property rights of others. We reserve the right to refuse orders that may violate copyright or other legal restrictions.

6. Quality and Specifications

  • We strive to maintain high quality standards in all our 3D printing services
  • Minor variations in color, texture, and dimensions are normal in 3D printing
  • We will communicate any significant issues or required modifications before proceeding
  • Final products may vary slightly from digital renderings or previews

7. Delivery and Risk of Loss

  • Delivery times are estimates and not guaranteed
  • Risk of loss transfers to you upon delivery to the shipping carrier
  • We are not responsible for delays caused by shipping carriers
  • You are responsible for providing accurate shipping information

8. Returns and Refunds

Due to the custom nature of 3D printing:

  • Products are generally non-returnable unless defective
  • Refunds may be provided for our errors in manufacturing
  • Cancellations must be requested before production begins
  • Digital files and completed custom work are non-refundable

9. Prohibited Uses

You may not use our services to create:

  • Illegal items or items that violate applicable laws
  • Weapons, weapon components, or items designed to cause harm
  • Items that infringe on intellectual property rights
  • Adult content or inappropriate materials
  • Items that could be used for fraudulent purposes

10. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability shall not exceed the amount paid for the specific order
  • We are not liable for indirect, incidental, or consequential damages
  • We provide services "as is" without warranties of any kind
  • Our liability for defective products is limited to replacement or refund

11. Indemnification

You agree to indemnify and hold RefreshZ harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of third-party rights.

12. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.

13. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

14. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of any changes.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: [email protected]

Address: RefreshZ, Greenock, United Kingdom

Phone: +44 (0) 123 456 7890

17. Severability

If any provision of these Terms of Service is found to be unenforceable, the remaining provisions will remain in full force and effect.